Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
Can I make changes to my order?
Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. We'll do our best to resolve this for you.
Can you deliver to a different address than my billing address?
Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
What if I am not in my home when my parcel is delivered?
The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from.
Will a signature be needed for my delivery?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.
How Can I find more information about a product?
If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.
Don't worry if you have forgotten your password! Simply click the 'Forgot your password?' link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.
Do I Need to create an online account to place my order?
No, you can place your order without being registered on our website. However, it is highly recommended to register as it is the only way to gain access to your Purchase History, save your personal data so you won't have to fill them in every time you decide to shop on our website, etc. There is also a possibility to quick log in by Facebook.